GARANTIE ET POLITIQUE DE RETOUR

Returns, Refunds, and Exchanges

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. You can test our shoes and if you feel they are not suitable, you can return them.
If the products show obvious signs of use, they can no longer be exchanged and the money-back guarantee expires.

To initiate a return, you can contact us at support@orthoconfortable.com. Items returned to us without a prior return request will not be accepted.

You can always contact us with any return-related questions at support@orthoconfortable.com.


Damages and Problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and remedy it.


Exceptions / Non-returnable items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

Products purchased with a discount via email or directly in the online store cannot be refunded.
We will notify you as soon as we have received and inspected your return, and let you know if the refund was approved or not. If the refund is approved, you will automatically be refunded to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

The customer must bear the direct cost of returning the goods.

All orders must be returned by the customer to the following address: 2th Floor, No. 13, Lane 2, West Street, Baihao Plaza, Houjie Town, Dongguan City, Guangdong Province, China 18178025469  Mr. Li